Privacy policy
Privacy Policy
Nepean Pty Ltd
Last updated: October 2025
1. Introduction
Nepean Pty Ltd (“Nepean”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, products, or services, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Name, contact details, and business information
Job title or role within your organisation
Payment and billing information
Information related to your use of our website or services
Any correspondence or communication you send to us
Technical information such as IP address, browser type, and cookies
We collect personal information only when it is reasonably necessary for our business functions and activities.
3. How We Collect Personal Information
We collect information in several ways, including:
Directly from you when you interact with us
Through our website, forms, or online portals
From publicly available sources or third-party providers
Automatically through analytics tools and cookies when you visit our website
4. How We Use Personal Information
We use personal information for purposes such as:
Providing and improving our products and services
Managing client relationships and communications
Processing payments and transactions
Responding to enquiries and support requests
Conducting internal administration, analytics, and reporting
Complying with legal and regulatory obligations
We only use your information for the purpose for which it was collected, or as permitted by law.
5. Disclosure of Personal Information
We may disclose personal information to:
Our employees, contractors, and service providers who assist us in delivering services
Professional advisors such as accountants, lawyers, or auditors
Regulatory bodies, government agencies, or law enforcement when required by law
Third parties where you have provided consent
We do not sell or rent personal information to any third party.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes the use of secure servers, restricted access controls, and encryption where appropriate.
When personal information is no longer needed, it is securely destroyed or de-identified in accordance with applicable laws.
7. Overseas Disclosure
Some of our service providers or data storage solutions may be located outside Australia.
Where this occurs, we ensure that such providers are subject to privacy laws or contractual obligations that protect your information in a manner consistent with the Australian Privacy Principles.
8. Access and Correction
You may request access to or correction of your personal information that we hold.
We will respond to such requests within a reasonable timeframe and may require verification of identity before providing access or making corrections.
If we cannot provide access or correction, we will explain why.
9. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content.
You can control or disable cookies through your browser settings, though this may affect site functionality.
We may also use third-party analytics tools to collect aggregated, non-identifiable information about website usage.
10. Direct Marketing
We may use your personal information to send you marketing communications related to our products and services.
You can opt out of these communications at any time by following the unsubscribe instructions in our messages.
11. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you can contact us directly.
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect immediately upon publication.
Privacy Policy
Nepean Pty Ltd
Last updated: October 2025
1. Introduction
Nepean Pty Ltd (“Nepean”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, products, or services, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Name, contact details, and business information
Job title or role within your organisation
Payment and billing information
Information related to your use of our website or services
Any correspondence or communication you send to us
Technical information such as IP address, browser type, and cookies
We collect personal information only when it is reasonably necessary for our business functions and activities.
3. How We Collect Personal Information
We collect information in several ways, including:
Directly from you when you interact with us
Through our website, forms, or online portals
From publicly available sources or third-party providers
Automatically through analytics tools and cookies when you visit our website
4. How We Use Personal Information
We use personal information for purposes such as:
Providing and improving our products and services
Managing client relationships and communications
Processing payments and transactions
Responding to enquiries and support requests
Conducting internal administration, analytics, and reporting
Complying with legal and regulatory obligations
We only use your information for the purpose for which it was collected, or as permitted by law.
5. Disclosure of Personal Information
We may disclose personal information to:
Our employees, contractors, and service providers who assist us in delivering services
Professional advisors such as accountants, lawyers, or auditors
Regulatory bodies, government agencies, or law enforcement when required by law
Third parties where you have provided consent
We do not sell or rent personal information to any third party.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes the use of secure servers, restricted access controls, and encryption where appropriate.
When personal information is no longer needed, it is securely destroyed or de-identified in accordance with applicable laws.
7. Overseas Disclosure
Some of our service providers or data storage solutions may be located outside Australia.
Where this occurs, we ensure that such providers are subject to privacy laws or contractual obligations that protect your information in a manner consistent with the Australian Privacy Principles.
8. Access and Correction
You may request access to or correction of your personal information that we hold.
We will respond to such requests within a reasonable timeframe and may require verification of identity before providing access or making corrections.
If we cannot provide access or correction, we will explain why.
9. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content.
You can control or disable cookies through your browser settings, though this may affect site functionality.
We may also use third-party analytics tools to collect aggregated, non-identifiable information about website usage.
10. Direct Marketing
We may use your personal information to send you marketing communications related to our products and services.
You can opt out of these communications at any time by following the unsubscribe instructions in our messages.
11. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you can contact us directly.
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect immediately upon publication.